Paperback Paradise
Shipping & Returns
Shipping Policy
At Paperback Paradise, we strive for our customers to undergo a convenient shopping experience. Our Shipping Policy ensures that you receive your second-hand books promptly and in excellent condition. Here's what you need to know:
Processing Time: Once you place an order, our team will process it within 1-2 business days. Public holidays and during peak seasons may affect longer processing time.
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Tracking Information: A confirmation email will be given once your order is shipped. This allows you to track your order, check the status of your shipment and estimate its arrival date. If you have any questions about your shipment's progress, our customer care team is here to assist you.
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Packaging: We try our best in packaging your second-hand books to ensure they arrive safely. Each book is securely wrapped to protect it from damage during transit. If you receive a package that appears to be damaged, please contact us immediately, and we'll work to resolve the issue.
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Delivery Address: Please ensure that the delivery address provided during checkout is accurate and up to date. We are not responsible for orders delivered to incorrect addresses due to customer error. If you need to update your delivery address after placing an order, please contact us as soon as possible.
Return & Exchange Policy
At Paperback Paradise, we understand that sometimes you may need to return or exchange an item. We want to make this process as smooth as possible for you. Please review our Return & Exchange Policy below:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [7] days of receiving the item to initiate the return or exchange process.
Incorrect Item Received: If you receive an incorrect item, please notify us within [7] days of receiving the item to arrange for a return or exchange.
Change of Mind: We accept returns or exchanges for items due to a change of mind within [14] days of receiving the item. However, the item must be in its original condition and packaging, and the customer will be responsible for return shipping costs.
Contact Customer Support: To initiate a return or exchange, please contact our customer support team at paperback_customer_service@gmail.com within the specified timeframe, mentioning your order number and reason for return or exchange.
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If you have any questions or concerns regarding our Return & Exchange Policy, please don't hesitate to contact our customer support team at paperback_customer_service@gmail.com. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.
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